Customer Testimonials

Here is a small selection of the many postive comments and letters we receive:

Thanks for going out of your way, you really have been a great help.

Mrs Bennett


You guys have been great. I’ll always keep using you!

Mrs. Brooks


Your out of hours breakdown service really impressed me. It gave me the confidence to buy my powerchair.

Mr. Alan


Loving the wetroom! We use it everyday

Mrs. J. Hill


I’d like to thank Paul very very much for fixing my stairlift, it works great. He’s so nice and such a gentleman.

Mrs. Trevellion


Thanks ever so much for all your help. You really have been good. The stairlift is lovely, I’m up and down it all day – Paul made a good job of it. I’m really chuffed.

Mrs. Bailey


Brilliant, I’m well pleased with both my scooters!

Mr. May


It’s the best scooter I’ve ever had!

Mr. C. Payne


There should be more people like you, thankyou for all that you have done for my dad (stairlift). It was very much apreciated.

Mr. Rye’s Daughter


Oh gosh, that’s very good! (our response time) I never realised how friendly you were.


Mrs. Bradley.


It’s been a pleasure to do business with you, this is the best scooter I’ver ever had.  I wish you all the best.

Mr. Payne


Thankyou for coming out so promptly I’d of been stuck without you!

Mrs. Lifton


“It’s in great working order (stairlift one year after purchase) I can’t belive how much she’s used it, so glad we bought it for her”


Mrs. Mustil’s son


” Your advice has been very helpful, now I can get about much more comfortably than before, thankyou”

Mrs Cain


I’ve always used your company, you came highly recommended. I look forward to using you in the future

Mrs. sykes


It’s just so lovely having you guys located so close.

Mrs. Hutchings


That’s fantastic absolutely wonderful, thank you very much once again (Scooter servicing).


Mrs. Waller


“Thank you ever so much for your help!” (with his scooter accident)


Mr. Morgan


That’s the most fun I’ve hads in ages (scooter), thank you!

Mrs. Bell.


Dear Rob,

I’m sending you a letter to thank you for your kindness of letting us borrow your wheelchairs (for our sportsday).

Lastweek on sportsday our friends Jake and Laura couldn’t attend any races because of their disabilities but by having the wheelchairs they could both be involved in the event.

Thankyou for lending us the wheelchairs

Yours faithfully

Olly and the whole of nightingales.

Olly (9 years old )


Thanks for all the help and the wonderful service, I really do appreciate it.

Mrs Paternoster.


With my disability getting worst I went to Ability Plus for advice to buying a scooter. I ended up getting a Neo 4 and I’ve never looked back, in fact it has improved my life.

Mr. Anders


The stairlift I got from Ability Plus is great; there was no mess and no fuss when installing it. Thank you.

M. Aitkinson,


Purchased a Pride Go Go boot scooter, great scooter and great company to deal with.

Mr C. Adams


Very happy with my stairlift I couldn’t believe how quickly you got it installed, thank you.

Mrs Bell


I had a wetroom fitted from Ability Plus and also a scooter from them, for both items the service was first class. The wetroom looks great and I am very happy with it.

Mr F. Ball


Thank you Ability Plus for your wonderful support when buying my new scooter, your advice really helped me choose the right scooter for me. I rely on the scooter so much now and it’s never let me down.

Mrs. Beecham


Since I got my Rise and Recline chair I don’t think I could ever be without it now, it has helped me in so many ways. Thank you.

Mrs. Batchelor


Ability Plus opened their new Rochester store around the corner from my home, I own a Traveso which I use daily. Since  Ability Plus opened I have had all my servicing done by them, they have been a great help to me and always welcoming even when I’m just passing the store.

J. Oliver


When looking for a new scooter to replace my old one I contacted Ability Plus for a quote to compare to 5 other mobility dealer and they was by far the cheapest, not only was they the cheapest but the politest too. Thank you very much for all your help.

Mr. Sadler,


Bought a reconditioned Traveso scooter from Rochester and it was delivered the next day, couldn’t be happier with the level of customer service and with the scooter.

Mrs. Young


3rd year using Ability Plus for my powerchair and scooter servicing and couldn’t be happier with the service I received from them.

Mrs. Hales,


Very happy with the service given by Graham. Got a great deal on a new Sena powerchair for me to use around the house. Thank you.

Mrs. Stagg


Was having problems with my scooter and I was passing the Rochester store to see what was causing the problem, sadly it was the transaxle,  Ability Plus quoted me a very good price and I went head and the work was completed once the parts arrived the same day. Thank you so much.

Mr. Bruty


Came out the same day when contacted and got my new rise and recline chair in 48 hours, amazing service.

Betty, Rochester Gate


I contacted Ability Plus about upgrading my powerchair; the service I received from them was outstanding. I part exchanged my old powerchair for a new one and the price I got was amazing. I will be coming back for a bed in the near future.

A. Reed, Rainham


Needed a chair as my father was coming out of hospital, phoned Ability Plus and they were able to deliver a chair in the colour I wanted the very same day.

Mr. Bagley


I purchased a scooter from ability Plus who were also able to install a ramp, but best of all they were at least £600 cheaper than anyone else for my stairlift!

Mr. Keeler


I’m extremely pleased with my scooter, now I can finally go out and about with the confidence that I’m safe!

Mrs. Hales


I’m so glad I got the scooter I’d never have been able to go to the zoo with my grandaughter!

Mr. Hughes, Rochester


Thankyou! Very impressed by the installation teams. Had a test drive on the stairlift – smooth and surprisingly fast! Please pass on our thanks to all concerned.

Mrs. Spanner


Thankyou very much, you’ve been so helpful and you had the lowest prices!

Mr. Pudney


Such a friendly service, like being with old friends. I’d like to compliment the after sales service which has been outstanding!

Mrs. Reed


I can go out everyday on my scooter, I couldn’t imagine not having one. I should have got one years ago, It’s brilliant!

M. Groves


Going out used to be a pain, not any more! I’m very very pleased with my new scooter, money well spent!

Mr. Dye


felt I had to call and say how pleased I was with the service, it really was a 100% thorough job, and we will definitely be using you next time.

Mrs. Pillbean


Appreciate the follow up call, I have to say I was surprised at how quickly you delivered the chair, thankyou!

Mr. Prosser.


Thankyou so much for everything you’ve done for my mother, you’re all ever so kind.

Mrs. Weaver


I must really thank you so very much. I’ve tried it up the road and I’m absolutely thrilled to bits with it, It’s amazing. I’m so delighted you don’t know how grateful I am I will definitely be coming to you whenever i need anything.

Mrs. Bennett


I was ever so chuffed with my scooter, my daughter couldn’t keep up! It was the first time I’d been out for weeks.

Mrs. Coomer


Hi Michael,   I would just like to say that I am impressed by the level of service I have received regarding the service of my wheelchair. I will certainly use you to service my ‘Go Go’ buggy and my Acorn stair lift ( service due in December).   Robert, was first class in his approach, manner and he took time to listen while I explained the problems we were having and he arrived on time both to collect and deliver.   I will certainly recommend you to all friend and family.   So a Big Thank You to you and your team!

Chris (G)


You have been extremely helpful, I can’t believe how quickly you delivered.

Mrs. Munden


Thanks for all your help, you’ve really done us a good turn. We’ll definitely be using you again in the future.

Mrs. Brennan


I felt I had to call just to say how pleased I was with the service, thankyou. I’ll be telling all my friends about you.

Mrs. Williams


All the time you’ve spent helping us is much apreciated.

Mr. Young


I’ve always shopped with you, you’ve all been ever so helpful.

Mrs. Harley


The powerchair is great, and I love the ramp you installed for me, you did a really good job, you really did.

Mrs. Slade


Your shop always seem happy. Thankyou for all your help the walker is great, much better than my old creaky one

Mrs. Paternoster


I’m calling just to say than kyou, Michael really has been of great help. He sorted everything out with my scooter!

Mr. Smith


Your care package really is good, it’s got everything I need.

Mr. Branwell


We finally came back to you because you were so nice, and gave us lots of helpful info when we were thinking about getting a scooter

Mrs. Mutch’s Daughter


At first I was worried about the cost of repairs, but now let’s just say you’ve got a new customer for life!

Mrs. Wilson


I’m calling just to say thankyou, Michael really has been of great help. He sorted everything out with my scooter!

Mr. Smith


That’s a bargain (scooter) thank you so much for all your help, you’ve really been kind!

Mr. Bramwell Rochester


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