9 February 2017

Ability Plus wins national customer service award

Ability Plus Wins National Award

Ability plus is celebrating being named one of the UK’s leading scooter and powered wheelchair dealerships with a national award  that recognises outstanding service to customers of the Motability Scheme. The award win is based on direct customer feedback, and Ability Pus has won the small dealer category.




Winning Score

The winners in each of the three categories – large with a fleet size over 200, medium with a fleet size between 100 and 200, and small for those with a fleet between 35 and 100 – were all rated as 9.66 out of 10 or over.

Rob Wilcock, General Manager, Ability Plus, commented: “We are thrilled to win such a prestigious award for our customer service and delivery of the Motability Scheme. This accolade is testament to our fantastic people who are passionate about great service. We would like to thank all our customers for their feedback – we are so proud of this award.”

Motability’s awards recognise commitment to high standards of care, going above and beyond and achieving phenomenal feedback from customers. With 15,000 scooter and powered wheelchair customers throughout the UK, the Motability Scheme offers a worry-free leasing option to disabled people with insurance, breakdown assistance and servicing included.

Tim Newbery, manufacturer and dealer services director, Motability Operations Ltd, added: “Delivering exceptional service to our customers is one of the key objectives of the Motability Powered Wheelchair and Scooter Scheme. We have made a number of enhancements and improvements to the service our customers enjoy, and it is fantastic to see Ability Plus continuing to support our commitment to excellence. Congratulations on winning the award.”

Anyone who receives the Higher Rate Mobility Component of the Disability Living Allowance, the Enhanced Rate of the Mobility Component of Personal Independence Payment, War Pensioners’ Mobility Supplement or Armed Forces Independence Payment can exchange their weekly payment to lease a new scooter or powered wheelchair through the Motability Scheme. For more information please visit