FAQ
FREQUENTLY ASKED QUESTIONS
Welcome to the Ability Plus FAQ page! Find quick answers to common questions about our services and support. If you need more help, please contact our team at 0800 046 1647.
General Questions
What is Ability Plus?
Ability Plus is a leading provider of high-quality mobility products and services. We are dedicated to enhancing the independence and quality of life for individuals with mobility challenges.
How can I contact Ability Plus?
You can contact us via phone at 01634 375537, email at info@ability-plus.co.uk, or through our contact form on the website. Our customer service team is available from 9-5.30.
Where is Ability Plus located?
We have retail stores in Bluewater, Medway Dockside, Sittingbourne, Herne Bay and Ashford Kent.
Product Information
What types of mobility products do you offer?
We offer a wide range of mobility products, including wheelchairs, mobility scooters, walking aids, stairlifts, and daily living aids. You can browse our full product range on our website.
Do you provide product demonstrations?
Yes, we offer free product demonstrations to help you choose the right mobility solution. You can book a demonstration by contacting our customer service team.
Are your products covered by a warranty?
Yes, all our products come with a manufacturer’s warranty. The duration and terms of the warranty vary by product. Please refer to the product page for specific warranty information.
Ordering and Delivery
How do I place an order?
Orders can be placed directly through our website, by phone, or by visiting one of our retail partners. For assistance with placing an order, our customer service team is here to help.
How long does delivery take?
Delivery times vary depending on the product and your location. Standard delivery typically takes 3-5 business days. Expedited shipping options are also available.
What payment methods do you accept?
We accept various payment methods, including credit/debit cards, PayPal, and bank transfers. For more details, please visit our payment information page.
Do you offer free delivery?
Yes, we offer free standard delivery on orders over £500. For orders below this amount, a delivery fee will apply.
After-Sales Service
What should I do if my product is faulty or damaged?
If you receive a faulty or damaged product, please contact us immediately. We will arrange for a repair, replacement, or refund as per our return policy.
Can I return or exchange a product?
Yes, we have a hassle-free return and exchange policy. Products can be returned or exchanged within 30 days of purchase, provided they are in their original condition. Please refer to our return policy for more details.
Do you provide maintenance and repair services?
Yes, we offer comprehensive maintenance and repair services for all products purchased from us. You can schedule a service appointment by contacting our customer service team.
Accessibility and Support
Are your products suitable for all types of disabilities?
We offer a wide range of products designed to meet various mobility needs. Our expert team can provide personalised recommendations based on your specific requirements.
Do you provide financial assistance or payment plans?
Yes, we offer flexible payment plans to make our products more accessible. For more information on available options, please contact our finance department.
How do I know which mobility product is right for me?
Our experienced team is here to help. You can schedule a consultation to discuss your needs and receive tailored advice on the best mobility solutions for you.
How do I find a local Ability Plus retailer
ou can find your nearest Ability Plus retailer by using the store locator on our website. Enter your postcode to see a list of nearby stores.
