Terms and Conditions

Terms & Conditions for Finance options on Scooters and Powerchairs

Finance at 0% is available on a select range of scooters and powerchairs subject to status, and approval by our credit partner.
The figure of £9.62 per week is based on the sale of a refurbished Kymco Agility (or similar) from our stock of over 100 used scooters for £1500, spread over 3 years, and includes 3 Years’ Warranty, 3 Years’ Recovery and 12 Months’ Insurance. Terms & Conditions apply*

For more information call us on 0800 046 1647, or visit one of our stores and speak to a member of staff.
*Our 3 Year Warranty on scooters and powerchairs covers labour and parts (excluding batteries and tyres), subject to servicing at the specified intervals.

Our 3 Year Recovery Service operates 24 hours a day, 365 days a year, within a 10 mile radius of any of our stores.
Our 12 Months’ Insurance cover can be renewed directly with Mark Bates Ltd should you wish to continue the cover.

Terms & Conditions for Finance options on Beds

Finance at 0% is available on ALL of our beds, subject to status, and approval by our credit partner.
The figure of £7.93 per week is based on the sale of an Aztec bed for £825 spread over 2 years, and includes a 5 Year Manufacturer’s Guarantee, plus free delivery and set up. Terms & Conditions apply.
For more information call us on 0800 046 1647, or visit one of our stores and speak to a member of staff.

Manufacturers’ Guarantees

All our products have at least a 1 year warranty directly from the manufacturers and although those warranties expect customers to return products directly, we are often able to help you by arranging to exchange and / or return any faulty products for you, which makes this much easier for you.

Some products are guaranteed for longer than 1 year (for example, Rise and Recline chairs and bath lifts). The guarantee period for every product is clearly shown on the relevant description page for each, and we are happy for you to contact us if you have any questions about individual product guarantees.

Call Us Free on 0800 046 1647.